What are the benefits of shipping with Iron Peak Solutions?
At Iron Peak, we prioritize the well-being of your cargo. Each and every customer we serve receives unwavering dedication and respect, ensuring you feel genuinely cared for. Our commitment extends beyond normal business hours, as our phones are accessible 24/7/365. We persevere even in challenging situations, refusing to give up. When you choose Iron Peak, you can trust that a team of exceptionally skilled professionals is working tirelessly to ensure your shipment is handled with utmost care and efficiency.
What states do Iron Peak Solutions operate in?
Iron Peak Solutions operates throughout the entirety of the United States, with the exception of Hawaii. Our fleet of trucks is capable of operating in every corner of the continental US, from Portland, Oregon to Portland, Maine.
Do you have packaging guidelines or requirements?
It is essential that all products are packaged according to industry shipping standards. The majority of our freight is transported on pallets and skids or securely loaded onto an open deck, using the appropriate securement devices to ensure proper stability and safety during transit.
How do I book my first load?
To initiate the process, kindly complete the “Request a Quote” form on our website or send an email to [email protected], providing a concise description of the items requiring transportation. Following that, one of our brokers will promptly contact you to proceed further.
How quickly can I get a quote?
You can expect to receive a quote within minutes of submitting your request!
Can your quoted rate change?
Our approach to quoting can vary depending on our working relationship. For dedicated freight opportunities, we can offer quarterly quotes. Alternatively, we can also secure spot shipments on a case-by-case basis through the open market.
What requirements should I submit to avail your services?
To benefit from our services, we kindly request that each of our clients submit certain requirements. Specifically, we would appreciate receiving a credit application from you.
What are your payment options and policies?
We offer flexible payment options and adhere to specific policies to accommodate your needs. Our standard payment terms are Net 30, allowing you ample time to settle the invoice. You have the choice of making payment via check, ACH (Automated Clearing House), or Credit Card. While we accept all these payment methods, we highly recommend ACH as our preferred option. ACH payments provide a secure and efficient way to transfer funds directly from your bank account to ours, eliminating potential delays and simplifying the payment process. Rest assured, we prioritize convenience and aim to make your payment experience as seamless as possible.
Do I need the exact weight of my freight or can I estimate the weight?
An estimate is a suitable option as long as we can obtain the precise weight before booking or have access to a scale on-site. It is important to note that certain trucks have weight limitations, and it is essential for us to be mindful of these restrictions to ensure safe and efficient transportation.
What if my freight is too big for a shipment?
Rest assured, there are no limitations when it comes to the size of your shipment. We have a diverse fleet of specialized vehicles capable of handling shipments of any size. As long as we adhere to the regulations set forth by the Department of Transportation, we can efficiently transport your cargo without any constraints.
Can you arrange same-day or rush shipments?
Certainly! We are more than capable of arranging same-day or rush shipments to accommodate your urgent needs. Rest assured, we are committed to delivering exceptional service even under time-sensitive circumstances.
What goods do Iron Peak Solutions allow to be shipped?
Iron Peak Solutions has the capacity to coordinate the transportation of a wide range of goods. Our capabilities encompass almost any type of product, provided that it complies with all legal requirements for shipping. We prioritize the lawful transport of goods, ensuring full compliance with applicable regulations and restrictions.
How can I track my shipments?
Our tracking services are powered by Macropoint, recognized as one of the leading options in the industry. With Macropoint, we provide you with the ability to conveniently track your shipment’s location in real time. Moreover, Macropoint seamlessly integrates with our customer portal, ensuring that you always have access to up-to-date information regarding the whereabouts of your shipment.
What do I need to do after scheduling my pickup?
After scheduling your pickup, you can enjoy peace of mind and take the opportunity to focus on other tasks or simply relax. You can trust us to handle all the necessary logistics and ensure that your shipment is in capable hands. Should any updates or changes arise, we will promptly communicate with you to keep you informed every step of the way. So go ahead, sit back, relax, and leave the rest to us!
How does Iron Peak Solutions select carrier partners?
We employ cutting-edge carrier onboarding and monitoring services, such as Carrier411, SaferWatch, Assure Assist, and MyCarrier Packets, to thoroughly assess and choose our carrier partners for every shipment. Utilizing these tools, we maintain constant vigilance over the safety performance records of each carrier, both past and present. Additionally, we closely monitor insurance coverage, prevent fraudulent activities, and ensure compliance with FMCSA regulations.
What are assessorial or accessorial charges?
Assessorial or accessorial charges refer to additional fees imposed on a shipper’s freight invoice for services performed by the motor freight carrier that go beyond the standard pick-up and delivery operations initially agreed upon when the shipment was tendered. These charges are applicable when specific circumstances arise. For instance, examples of such charges include detention fees (charged when the carrier has to wait for more than three hours), TONU fees (charged when the truck arrives, but the shipment is not available), and layover fees (charged when the truck is required to wait until the next day due to reasons beyond the shipper’s control).
Are your carrier partners properly licensed and insured?
Checking that our carrier partners are properly licensed and insured is an integral part of our diligent approach and standard business practice. We prioritize the safety and compliance of our operations by thoroughly verifying the licensing and insurance credentials of every single carrier partner we work with. This comprehensive process guarantees that all carrier partners associated with our company possess the necessary licenses to operate legally and have the appropriate insurance coverage to protect both our clients’ shipments and their own interests.
What is the difference between LTL and Full truckload?
LTL (Less Than Truckload) refers to a shipping arrangement where the freight from multiple shippers is consolidated onto a single trailer, instead of having one company’s freight occupy an entire trailer exclusively. This consolidation is typically facilitated through specialized carriers, with whom we, as brokers, have established accounts and arrangements. On the other hand, FTL (Full Truck Load) involves dedicating an entire truck to a shipment, utilizing the maximum space and/or weight capacity of the trailer.
How much weight can a dry van carry?
Dry vans are commonly utilized in transportation and logistics, and they possess the capacity to transport a substantial amount of weight. Specifically, these versatile trailers can typically accommodate loads ranging from 42,000 to 46,000 pounds. This weight capacity makes dry vans suitable for a wide array of freight, including various types of goods and merchandise. Their ability to handle such significant weight allows for efficient and cost-effective transportation, meeting the needs of many businesses across different industries.
How secure are dry vans?
Dry vans are highly secure when it comes to transporting cargo. We prioritize the safety and protection of your goods throughout the entire journey. Once your shipment is loaded and sealed at your facility, drivers will not tamper with the seal until it reaches its final destination. This ensures the integrity and security of your goods are maintained throughout the transportation process. We take pride in building trust with our clients and providing reliable and secure services, giving you peace of mind when working with us.
What if the driver arrives before my package is ready?
In the event that the driver arrives before your package is fully prepared, there’s no need to worry. We prioritize fairness and respect towards our drivers, and we understand that sometimes there might be a delay in getting everything ready. We work diligently to ensure our drivers are properly accommodated, allowing you the flexibility to take the necessary time on your end to prepare your shipment without feeling stressed or rushed. We value open communication and encourage you to inform us if you require additional time, as we are committed to providing a seamless and hassle-free experience for both our drivers and customers.
Will my goods be repacked before transport?
We have specific policies in place to ensure their safety and integrity. For dry van and refrigerated shipments, our drivers adhere to a “no touch” policy. This means that your goods will not be repacked or handled by our drivers once they are loaded onto the trailer. Instead, our drivers focus on maintaining the proper bracing and securing of your cargo throughout the journey, ensuring it remains in excellent condition. In the case of open deck shipments, our drivers will interact with your cargo to some extent. However, their interactions will be limited to tasks related to keeping the load appropriately braced and secured. This helps to minimize any potential risks or damage that could occur during transportation.
How prompt can my shipments be delivered?
Iron Peak Solutions offers a comprehensive range of shipping services for various goods. We have the expertise and capabilities to coordinate the transportation of almost any product to the needs of the client.
